Refunds Policy
Effective Date: June 13, 2023
At Klich Family Services, we strive to provide excellent property management and insurance services to our customers. We understand that there may be situations where refunds are necessary. This Refunds Policy outlines our guidelines and procedures for refund requests. Please review this policy carefully.
- Eligibility for Refunds
1.1 Property Management Services: Refunds for property management services are generally not applicable since these services are typically provided on an ongoing basis. However, specific circumstances may warrant a refund, such as:
a) Duplicate Payments: If you have unintentionally made duplicate payments for property management services, please notify us immediately, and we will process a refund for the duplicate payment.
b) Cancellation of Services: If you decide to cancel our property management services before the agreed-upon contract period expires, you may be eligible for a partial refund based on the terms outlined in your contract.
1.2 Insurance Services: Refunds for insurance services may be available in the following circumstances:
a) Cancellation: If you decide to cancel your insurance policy before the policy period expires, you may be eligible for a pro-rata refund of the premium paid, subject to any applicable cancellation fees or terms stated in your insurance policy.
b) Overpayment: If you have made an overpayment on your insurance premium, please notify us, and we will promptly process a refund for the excess amount.
- Refund Request Process
2.1 To initiate a refund request, please contact our customer service department at [insert contact information]. Provide relevant details such as your name, policy or account number, and the reason for the refund request.
2.2 Our customer service team will review your request and may require additional information or documentation to process your refund effectively.
2.3 Once your refund request is approved, we will process the refund within a reasonable timeframe. The method and timeframe for refund processing may vary depending on the payment method used and other factors. We will make reasonable efforts to process refunds promptly.
- Non-Refundable Charges and Fees
Please note that certain charges and fees may be non-refundable. These may include:
- Administrative or processing fees associated with the setup of your property management or insurance services.
- Applicable cancellation fees as outlined in your contract or insurance policy terms.
- Any fees or charges incurred for services already rendered or expenses already incurred.
- Dispute Resolution
If you have any concerns or disputes regarding a refund request, we encourage you to contact our customer service department. We will make every effort to address and resolve the issue promptly and fairly.
- Updates to this Refunds Policy
We may update this Refunds Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this Refunds Policy periodically.
- Contact Us
If you have any questions, concerns, or requests regarding this Refunds Policy or our refund process, please contact our customer service department at [email protected]
Please note that this Refunds Policy is provided for general information purposes only and does not create any contractual rights or obligations. Specific refund terms and conditions may vary based on the individual contract or insurance policy between you and Klich Family Services.